DECEMBER CANCELLATION POLICY FOR APPOINTMENTS
As you can appreciate, December is our busiest month of the year and we have a special cancellation policy in operation for all appointments in December.
We therefore request at least FIVE DAYS notice for cancellations.
Please note that our cancellation fees will be applied to all missed or cancelled appointments within the cancellation period. Thank you for your understanding.
72 HOUR CANCELLATION POLICY FOR APPOINTMENTS
Your appointments are very important to the team members at Central Studio. Your appointment is reserved especially for you and is confirmed by text and while we understand that sometimes schedules adjustments are necessary, we respectfully request at least 72 hours’ notice for cancellations.
Please understand that when you forget or cancel your appointment without giving enough notice, we miss the opportunity to fill that appointment time, and clients on our waiting list miss the opportunity to receive services. We will confirm your appointment with you 72 hours in advance because we know how easy it is to forget an appointment you booked months ago.
CANCELLATION FEES
Since the services are reserved for you personally, a cancellation fee will apply if you fail to give at least 72 hours’ notice that you will not be able to make your appointment.
– Less than 24 hours’ notice will result in a charge equal to 50% of the reserved service amount.
– ‘No shows’ will be charged 100% of the reserved service amount.
– For appointments made within the 24 hour period, if you cannot make your appointment, please cancel within 4 hours of your appointment time. Failure to do so will result in a charge equal to 50% of the reserved service amount.
The cancellation policy gives us the time to inform our standby guests of any availability and keeps our team members’ schedules filled. Our aim is to provide you with an excellent level of service and our policies help us to achieve this. Thank you for viewing and supporting our policies criteria.
APPOINTMENT CONFIRMATION TEXT
As a courtesy, we will confirm your appointment by text (5 business days in advance) and again by text (24 hours prior to your appointment date). Please understand that it is your responsibility to remember your appointment dates and times to avoid late arrivals, missed appointments and the cancellation fee.
Thank you for your understanding.